How would you explain Swan Hellenic to someone who has never travelled with the company?
Of course, I could say the slogan – go to places where others do not – but that is too easy.
I always say that to have a great expedition, you need three things. First, you need a very good ship, and we have that, because this is a custom-built expedition ship. All the things that were purposely built for the polar regions, you can use everywhere, because the ship is very manoeuvrable. If you go, for example, into the Amazon River where you have very tight turns, these thrusters are fantastic. The ship can really turn on the spot.
Second, you need a very good crew, and we have that. On an expedition ship it is not “us and them.” We all work together. If I make mistakes with the tours, then the captain’s schedule is affected, because if the guests do not come back in time, the ship cannot leave. If I plan tours, I have to work very closely with the hotel team, so they know when people go to dinner, when they come back, when lunch must be ready, all these things. And that works perfectly here.
And third, you need the right guests. Because guests who come on an expedition ship need to understand what it is. It can be adventurous. For some, maybe too adventurous at first. The first two days, for example, some are surprised if they get soaking wet from top to bottom. But then they get into the spirit of it, and they understand that it is much more enjoyable if you really experience the world, not only through a window.
So for you this has nothing to do with a regular cruise ship?
No. If people ask me, “So you work on a cruise ship?”, I always say, no, I work on an expedition ship.
To be honest, and maybe it sounds arrogant, but that is how I see it: if you are on a cruise ship with 5,000 other people, it is not really for cultural enrichment or for wildlife or anything like that. It is basically to eat a lot, drink a lot, go out, have more parties, buy a cheap T-shirt. For me that has nothing to do with expedition.
Here it is exploration of the world. That is the difference. It is about being connected with a place. If you sit on a big ship and only drive by a places, it is almost like watching television. So what is the big difference then?
What would you say to someone who is thinking of trying Swan Hellenic for the first time?
I would say: try it if you want to explore. If you want to really see the world, not just have the world pass by. If you want to understand where you are. If you want to be part of a place, even if only for a short time.
That is what makes Swan Hellenic unique for me. Yes, the ship is beautiful. Yes, the crew is excellent. But the real thing is the spirit. It is expedition spirit. And when ship, crew and guests all share that same goal, then something special happens. Then it is not just travel. Then it becomes an adventure.